The Global Energy Alliance for People and Planet (GEAPP) is looking for an Operations Manager to head their Nairobi Office

Accountabilities

Vendor and Contract Management

• Manage procurement and relationships with vendors, including suppliers, service providers, maintenance contractors, landlords and consultants.
• Lead the pre-qualification and onboarding of suppliers, ensuring compliance with procurement policies and due diligence requirements.
• Monitor service-level agreements (SLAs), performance, and contract renewals, ensuring cost-effectiveness and high-quality service delivery.
• Liaise with landlords to manage lease terms, resolve office-related issues, and coordinate office space improvements as needed.

Office Administration and Regional Operations Support

• Oversee administrative staff and outsourced services, including cleaners, security, and other office support personnel.
• Maintain inventory of office supplies, assets, and equipment, ensuring timely replenishment and proper use.
• Provide operational support to other regional offices across Africa, coordinating on common systems, compliance standards, and office needs.
• Support office start-up, scaling, or closure activities in other regional locations as needed in partnership with relevant leads.

Facilities & Health and Safety Management

• Ensure full compliance with occupational health and safety standards in line with local regulations and internal GEAPP policies.
• Lead the implementation and periodic review of health and safety practices; maintain incident logs and conduct safety drills and relevant trainings for staff.
• Coordinate regular office maintenance, equipment servicing, and facility improvements to ensure a safe and efficient work environment.

Travel and Logistics Management

• Review and approve regional travel requests in line with GEAPP’s policies and budget guidelines.
• Work with the travel agency to manage bookings and ensure safe, cost-effective, and compliant travel arrangements for employees.
• Maintain oversight of travel-related risks, insurance, and incident management processes for traveling staff.
• Support coordination of travel logistics for visitors to regional offices, including accommodation and transport.

Team and Cross-functional Support

• Work closely with HR, Finance, IT, and Program teams to ensure smooth onboarding/offboarding, workspace planning, and administrative compliance.
• Act as the point of contact for any office emergencies or facilities-related disruptions, ensuring rapid resolution.
• Provide out-of-hours operational support on occasion, as required.

Required Experience

• A minimum of a Bachelor’s degree in Business Administration, Operations Management, Facilities Management, or a related field. A master’s degree or relevant postgraduate qualification is a plus.
• Minimum of 10 years of progressive experience in office and operations management, ideally within the non-profit, philanthropic, or international development sector.
• Strong understanding of health and safety standards, office security, and workplace compliance practices, with hands-on experience implementing these policies.
• Demonstrated success managing vendors, contractors, and outsourced staff (e.g., cleaning, security, maintenance) with an ability to negotiate contracts and ensure cost-effectiveness.
• Proven experience overseeing office operations across multiple locations or countries, including remote coordination and regional harmonization of systems and procedures.
• Experience managing travel logistics, including travel approvals, policy enforcement, incident resolution, and support for senior leaders and visiting staff.
• Strong budget management skills, including operational budgeting, procurement tracking, and expense monitoring.
• Excellent planning, organizational, and multitasking skills with strong attention to detail and quality assurance.
• High level of comfort with technology, including Microsoft Office, Zoom, and facility management or procurement tools.
• Experience in risk management, emergency response planning, and maintaining business continuity during disruptions.
• Responsive and adaptable mindset, with a strong sense of ownership and the ability to work beyond regular office hours when needed.
• Ability to work independently while coordinating with diverse, cross-functional teams in a fast-paced environment.
• Passion for GEAPP’s mission and values, with a strong ethical compass, professional maturity, and a service-oriented attitude.

Behavioural Competencies

• Professionalism: Acts with integrity and accountability, consistently delivering quality outcomes.
• Proactivity: Anticipates needs and acts in advance to address potential challenges or opportunities.
• Adaptability: Effectively handles change and adjusts strategies or priorities to meet evolving needs.
• Collaboration: Works well with internal and external stakeholders, promoting teamwork and inclusivity.
• Communication: Communicates clearly, diplomatically, and in a timely manner both orally and in writing.

For more details apply here